Qiyara Sarees (“Qiyara”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use and share it, how long we retain it, and the choices available to you when you:
• Visit https://qiyara.com;
• Create an account or place an order;
• Contact us through WhatsApp, Instagram, Facebook, email or telephone;
• Visit our physical store;
• Request customer support, a replacement, return or refund; or
• Otherwise interact with Qiyara Sarees.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you interact with Qiyara, we may collect the following information.
A. Identity and contact information
• Name;
• Mobile and WhatsApp number;
• Email address;
• Billing and shipping address;
• City, state, country and PIN/postal code;
• Social-media profile name or username; and
• Account login information.
B. Order and transaction information
• Products viewed, selected or purchased;
• Product quantities and prices;
• Order number and order status;
• Add-on or customisation services selected;
• Shipping charges and delivery method;
• Payment status;
• Refund, cancellation, replacement and return information;
• Payment reference, transaction or settlement identifiers;
• Courier name, tracking number and shipment status; and
• Communications relating to an order.
We do not intentionally store complete card numbers, card security codes, UPI PINs or online-banking passwords. Payments are processed by authorised payment providers such as Razorpay, and their handling of payment information is governed by their own terms and privacy policies.
C. WhatsApp, Instagram and customer-support information
When you communicate with us through WhatsApp, Instagram, Facebook, email or another support channel, we may collect:
• Your phone number, profile name or username;
• The content of messages you send;
• Product links, product names and screenshots;
• Images, videos, documents, voice notes or other attachments;
• Order numbers and details supplied for verification;
• Your communication preferences;
• The date and time of communications; and
• Records of whether the conversation was handled automatically or transferred to a team member.
Our WhatsApp system may provide automated menu-based replies, display products or collections, and retrieve limited order-status information. Sensitive order information is only displayed after reasonable verification, such as matching the WhatsApp number with the number used for the order.
Automated replies are used only to assist with routine enquiries. Customers can request human assistance at any time.
D. Returns, claims and verification information
If you report damaged, missing or incorrect products, request a return, or raise an inventory or delivery issue, we may collect:
• Unboxing videos;
• Product or parcel photographs;
• Courier receipts and tracking evidence;
• Payment screenshots;
• Bank or UPI details required to process an approved manual refund;
• Descriptions of the issue; and
• Communications and decisions relating to the claim.
Please do not send payment passwords, UPI PINs, card PINs or other authentication credentials.
E. Technical and website information
When you use our website, we may automatically receive:
• IP address;
• Browser and device type;
• Operating system;
• Pages visited and actions performed;
• Login and session information;
• Cookie identifiers;
• Referral source;
• Approximate location derived from technical information; and
• Security, error and diagnostic information.
F. Information from other sources
We may receive information from:
• WooCommerce and website plugins;
• Razorpay and other payment providers;
• Meta, WhatsApp, Instagram and Facebook;
• Delhivery, India Post and other logistics providers;
• Our physical-store and internal order-management systems;
• Resellers or representatives placing an order for a customer; and
• Service providers supporting our website, database, communications or business operations.
2. HOW WE USE YOUR INFORMATION
We may use personal information to:
• Create and manage customer accounts;
• Process, confirm and fulfil orders;
• Verify payments;
• Arrange packing, shipping, delivery, returns and reverse pickup;
• Provide tracking information and order updates;
• Process approved refunds, replacements and cancellations;
• Provide product recommendations and respond to enquiries;
• Support WhatsApp, Instagram and other customer conversations;
• Identify products sent through photographs or product links;
• Manage add-on and customisation services;
• Prevent overselling and maintain inventory records;
• Detect fraud, misuse, unauthorised access and payment discrepancies;
• Reconcile WooCommerce, Razorpay and bank records;
• Maintain accounting, GST, tax and statutory records;
• Improve our products, website, customer service and operations;
• Diagnose technical problems and protect system security;
• Enforce our terms, policies and legal rights;
• Comply with applicable laws and lawful government requests; and
• Send promotional communications where permitted.
3. BASIS FOR PROCESSING
We process personal information where it is reasonably necessary:
• To take steps requested by you or fulfil an order or contract;
• With your consent;
• To comply with legal obligations;
• To address fraud, security or misuse;
• To respond to a voluntary customer communication;
• To protect our legitimate business and legal interests; or
• For another lawful purpose permitted under applicable law.
Where processing is based on consent, you may withdraw that consent. Withdrawal will not affect processing already lawfully completed and may prevent us from providing services that require the relevant information.
4. WHATSAPP AND SOCIAL-MEDIA COMMUNICATIONS
Qiyara uses Meta’s WhatsApp Business Platform and may use Instagram or Facebook business messaging to communicate with customers.
When you message us:
• Meta may process the communication under its own privacy terms;
• The message may be stored in Qiyara’s customer-support or operations database;
• An automated menu may initially respond;
• The conversation may be transferred to an authorised Qiyara team member;
• Product and order information may be retrieved from WooCommerce; and
• Delivery information may be retrieved from the relevant courier provider.
We may send transactional messages such as order confirmation, payment confirmation, packing, dispatch, delivery, refund or service updates where permitted.
Promotional messages will only be sent where permitted or where you have provided the required consent. You may stop promotional WhatsApp messages by replying “STOP” or contacting us. Stopping promotional messages will not prevent essential transactional or customer-support communications relating to an active order.
5. HOW WE SHARE INFORMATION
We do not sell or rent personal information.
We may share information only as reasonably required with:
A. Payment providers
Such as Razorpay, banks and payment networks, to process payments, refunds and reconciliation.
B. E-commerce and technology providers
Such as WooCommerce, website hosting providers, Supabase, Cloudflare and other infrastructure providers used to operate our website, applications, databases and security systems.
C. Communication platforms
Such as Meta, WhatsApp, Instagram, Facebook, email and messaging providers used to communicate with customers.
D. Logistics providers
Such as Delhivery, India Post and other courier providers. Shipping information may include your name, address, phone number, order reference and parcel information.
E. Professional and legal advisers
Including accountants, auditors, GST or tax professionals, legal advisers and insurers where reasonably required.
F. Government and regulatory authorities
Where disclosure is required by applicable law, legal process, tax obligations or a lawful request.
G. Business transfers
If Qiyara undergoes a merger, restructuring, financing, acquisition or transfer of business assets, information may be transferred subject to appropriate confidentiality and legal protections.
Our providers may only use information for the services they perform for us or as independently permitted by their applicable terms and privacy policies.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies for:
• Shopping-cart functionality;
• Account login and session management;
• Website preferences;
• Security and fraud prevention;
• Website performance and diagnostics;
• Analytics; and
• Advertising or marketing, where enabled.
Some cookies are essential for the website to function. You can control non-essential cookies through available cookie settings or your browser. Disabling essential cookies may affect login, cart, checkout or other website functions.
Third-party content or services embedded on the website may place their own cookies and are governed by the relevant provider’s privacy policy.
7. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:
• Completing and supporting orders;
• Processing returns, refunds and disputes;
• Maintaining customer-service history;
• Preventing fraud and security incidents;
• Maintaining accounting, GST and tax records;
• Establishing or defending legal claims; and
• Complying with applicable law.
Order, invoice, payment, tax and accounting records may be retained for the legally required period, which may extend for several years.
Customer-support and messaging records may be retained while they remain relevant to an order, enquiry, dispute, fraud-prevention requirement or business record. Information that is no longer required will be deleted, anonymised or securely archived where reasonably practicable.
Information may remain temporarily in restricted backups until the normal backup-retention cycle is completed.
8. DATA SECURITY
We use reasonable administrative, technical and organisational safeguards designed to protect personal information against:
• Unauthorised access;
• Accidental loss;
• Improper disclosure;
• Alteration;
• Misuse; and
• Destruction.
Access to internal customer and order information is limited according to team roles and operational requirements.
No website, application, database or internet transmission can be guaranteed to be completely secure. Customers should protect their passwords, devices and authentication details and notify us promptly of suspected unauthorised activity.
9. INTERNATIONAL PROCESSING
Some service providers, including technology, payment, communication or hosting providers, may process information outside your state or outside India.
Where personal information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws. We use providers and arrangements reasonably appropriate for our business and applicable legal requirements.
10. YOUR RIGHTS AND CHOICES
Subject to applicable law, you may request:
• Information about the personal data we process;
• Access to personal information associated with you;
• Correction or completion of inaccurate information;
• Deletion of information that is no longer required;
• Withdrawal of consent;
• A stop to promotional communications;
• Assistance with a privacy concern or grievance; and
• Nomination of another person to exercise applicable rights in the event of death or incapacity, where legally available.
To protect customer privacy, we may verify your identity before acting on a request.
Certain information may not be deleted immediately where it must be retained for:
• GST, tax, accounting or legal compliance;
• Fraud prevention;
• An active order, return, refund or dispute;
• Security investigation; or
• Establishing, exercising or defending legal claims.
To stop marketing emails, use the unsubscribe option where available. To stop promotional WhatsApp messages, reply “STOP”.
11. CUSTOMER RESPONSIBILITIES
When providing information to Qiyara, you agree to provide accurate information and avoid sharing unnecessary sensitive information.
If you place an order on behalf of another person or provide another person’s name, address or phone number, you confirm that you are authorised to provide that information for order fulfilment and delivery.
Do not send us:
• UPI PINs;
• Card PINs or CVVs;
• Banking passwords;
• One-time passwords;
• Government-account passwords; or
• Any authentication credential that Qiyara does not require.
12. CHILDREN’S PRIVACY
Our website and sales services are intended for persons who can lawfully enter into a purchase transaction.
We do not knowingly seek to collect personal information directly from children for independent purchasing or marketing. A parent or lawful guardian should place and manage any order intended for a child.
If you believe a child has provided personal information without appropriate authorisation, contact us so we can review and take appropriate action.
13. THIRD-PARTY LINKS
Our website, WhatsApp messages or social-media communications may contain links to third-party websites, payment pages, courier tracking pages or social-media services.
We are not responsible for the privacy practices, security or content of independent third parties. Please review their privacy policies before providing information.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect:
• Changes to our services;
• New communication or payment features;
• Changes to service providers;
• Security or operational improvements; or
• Changes in applicable law.
The revised policy will be published on this page with an updated “Last updated” date. Material changes may also be communicated through the website or another appropriate channel.
15. GRIEVANCE AND CONTACT INFORMATION
For privacy questions, access or correction requests, deletion requests, consent withdrawal or complaints, contact:
Qiyara Sarees
Email:
qiyarasarees@gmail.com
Mobile:
+91 72083 84574
Address:
7, Anand Vihar,
Near Chintamani Classes,
Sector 4,
Udaipur, Rajasthan, India
Website:
https://qiyara.com
Privacy Policy:
https://qiyara.com/privacy-policy/
Please include sufficient details for us to identify your request. Do not include passwords, PINs or other authentication credentials.
We will review and respond to legitimate privacy requests within a reasonable period and in accordance with applicable law.
